When Following Up Hurts You and Your Customer
Your customer just enjoyed the heck out of your product or service. Now, it’s a week later and you want to follow up- is it still working? Are they still getting value? A Heart of Money participant asked this question recently: “How do I follow up with someone like that? I’m worried that they’ll think […]
When Followup Hurts
In business, everyone knows you should follow-up. Therein lies good customer relationships, repeat business, testimonials, etc, etc. But beyond even the good business sense, many of us like to follow-up because we just genuinely like our customers. And then it feels muddy when we combine heart-felt follow-up with business follow-up.
Get the Junk Outa My Mouth!
Many of you may not know that my wife (and me, too, being her life partner) has a had a long battle with Lyme’s disease. It’s been since 1999, and she has been chipping away at layers of the disease- the first one being to give up nearly entirely on Western medicine,
How Love Builds Business Momentum at $833/Person
Among business owners that are trying to reach momentum, there is an uncomfortable and vaguely titilating conversation about "how big is yours?"
Sixth Sense
I was reading the latest newsletter from Jedi Master Adam Kayce- he got stuck with the nickname “Jedi” because
Grief–Your Surprising Tool for Business Momentum
…the relationship between grief and business momentum. Good grief! Isn’t that a bit of a downer? I don’t think so.
The Comfort Queen "Growing Down"
Without people having a deep sense of comfort in themselves, I don’t hold hope for any long-lasting healing in this world.
When FREE Is Worse Than Political Anarchy
It’s such an obvious tactic: give something for free to draw potential customers in. Sometimes it works amazing well, sometimes it’s worse than Anarchy…
THOSE Kind of People…
Big opportunities come to any business from time to time. Sometimes bigger, sometimes smaller. How you deal with these opportunities is critical to the survival of your business- are you going to use them to help you grow, or are you going to let them capsize your business?
Tapioca, Marketing, and Healing
My wife and I had dinner with some friends, and while waiting (im)patiently to get to the tapioca, we discussed the intersection of film-making, holistic healing, and marketing. I believe your marketing can deliver healing to people, and still work for your business. Read this article. And then let me know what you think. Listen […]