Contact Us
Probably like you, we’re most alive when we’re helping people and engaged with life. If you have a question or comment for any of us at Heart of Business about anything, drop us a line! We respond to emails generally within one or two business days (hopefully more quickly if you let us know it’s urgent). The same goes for phone calls. If you’re a member of the press and on deadline, let us know that.
Contact Information
- 318 Bridge St #595 New Cumberland, PA 17070 USA
- (607) 269-7100
- reply@heartofbusiness.com
Give Us All You Got
I know you can often feel shy about asking a question or giving feedback. “Oh, I don’t want to bother them.” Please push through the shyness! And, when you do reach out, give us as much information as makes sense. The more you tell us, the more detail in your question, the easier it is for us to help you.
The contact form below is generally best.
Contact Form
Use this handy form. Ask us any question, and, if you want to do us a favor, tell us about any bugs, typos, mislinks, or anything that bothers you about this website:
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Frequently Asked Questions
New In Business?
Here’s a list of the blog posts others found really helpful when facing the “new in business” jitters. Just click on one to go read it on the blog.
When You Feel So Pressured to Make Money You Can’t Think
Do You Have the Right Focus to Make Your Dream A Business Instead of Hobby?
How Many People Do You Really Need to Reach?
Does Heart of Business accept barter?
I hear you. You really want something that we’re offering, and while you don’t have the cash on hand for it, you’ve got a sincere heart, and real desire to give to us. And you’re wondering if we’re willing to do a trade.
The short answer is “Occasionally.” Philosophically, we love alternative currencies, creativity, and the spirit of barter. If you’re interested in doing barter with us, here’s what works with us and here’s what doesn’t.
What doesn’t work is to just say, “Hey, I really want your product X. Can I do something for you in exchange?” The reason this doesn’t work is because it then becomes our job over here to figure out what you do, what you could offer, and whether we need any of it. That actually takes a lot of time and attention. By the time we’ve emailed back and forth getting clear with you, or even ended up having a conversation, we might have spent an hour or more of our time trying to figure it out.
The kinds of trades that generally don’t work are:
- Office work of any kind. To have someone new step into doing administrative work requires a LOT of upfront training and supervision to make sure you learn what we need done, and that you follow through the way we need it done. Anyone who has hired an employee or a virtual assistant will tell you that the first weeks, and sometimes couple of months, are actually less efficient than doing it yourself.
- Personal Transformation or Healing Sessions. For one, those of us involved with Heart of Business already have regular healers and practitioners we’re seeing, and so a one-off session from someone we don’t know may or may not be helpful. For another, healing and transformation is such a deeply personal thing, that there needs to be a real click between the client and the practitioner in order to receive the help.
- Assessments. Assessments, while extremely helpful as part of a larger process, need action and implementation to work. Unless we’ve mentioned that we’re actively needing an assessment in some area, we probably won’t be interested.
What does work is to meet our clarity with your clarity. We’re clear about what we’re offering, and you’ve said you wanted it. Come to us having thought about our business, what you might guess our needs might be, and make the offer, whether it’s a product or a service.
Generally the offer should require little to no effort on our part to reap the benefits, meaning that if it’s a product, there it is. And if it’s a service, the offer is a complete service and the benefits are something we just get to enjoy once you finish your work.
Although we have done trades and barters that fall outside these guidelines, generally it’s when we have an ongoing relationship with someone, and there is evident mutual interest in each other’s specialties.
Remember the basics: our offer is clear, we want your offer to be as clear as ours is.
Can I meet with Mark?
The short answer? It depends. And you don’t know how much my heart struggles to not be able to just say “Yes.”The longer answer is this: I’m humbled and amazed to see that Heart of Business has grown tremendously over the last ten years. We now reach thousands of people directly, and tens of thousands of people have had some sort of contact with us.That’s a lot of people.
I’m dedicated to keeping a sane work schedule, to having time and energy for my family and community, for the Heart of Business team, for our clients, and for my colleagues and friends.
At the same time, I don’t want to wall myself off from never meeting new people. Ugh! How painful and weird that would be.
My request: if you’re asking to spend time with me, please give me two things:
1. Who are you? Tell me a little bit about your business, your background, what you do.
2. Why do you want to meet with me? I want to hear a very specific intention that you are bringing to a potential meeting. “Hanging out” or “just wanting to meet” is not a specific intention.
When I get these two things, I can then look at my calendar and check my heart and see what is true for me. Some possible responses:
- Sure, let’s meet.
- Let’s meet on the phone rather than in person.
- That sounds like you could use some help figuring out what you need. Fill out the form on the following page and you can receive a Readiness Assessment.
- I’d like you to meet with someone else on the Heart of Business team who can help you.
- Good question! Here’s an article or other resource of ours that I believe will answer that question.
There are a few things you can do that will get my attention more easily:
• Talk to me on Facebook, or comment on the blog. If I get to used to seeing and hearing from you then we’re going to know each other better.
• Be a client or customer of ours. If you’ve bought a product or participated in one of our courses, that means a lot to me. Let me know if you have when you reach out.
• Have a clear intention or proposal for something that will benefit Heart of Business.
To sum up: I totally want to meet new people, and I can’t meet everyone I want to. Let me get to know you ahead of time through Twitter, our blog, or our Facebook Fan Page. And bring a clear intention when you do want to meet.
Please know this has not been the easiest thing for me to write. My intention is not to create walls between us, but simply to create some sanity for me while getting you the resources you need.
All of that said, please don’t hesitate to reach out.
Interviewer, telesummit, or other project invitation?
In the past we’ve spent a lot of email time going back and forth just getting enough information about an event to know if it’s even possible for us.
Sufi Information
Looking for Mark’s recommended resources on Sufism? Go here.