When Following Up Hurts You and Your Customer
Your customer just enjoyed the heck out of your product or service. Now, it’s a week later and you want to follow up- is it still working? Are they still getting value? A Heart of Money participant asked this question recently: “How do I follow up with someone like that? I’m worried that they’ll think […]
When Followup Hurts
In business, everyone knows you should follow-up. Therein lies good customer relationships, repeat business, testimonials, etc, etc. But beyond even the good business sense, many of us like to follow-up because we just genuinely like our customers. And then it feels muddy when we combine heart-felt follow-up with business follow-up.