In business, everyone knows you should follow-up. Therein lies good customer relationships, repeat business, testimonials, etc, etc. But beyond even the good business sense, many of us like to follow-up because we just genuinely like our customers. And then it feels muddy when we combine heart-felt follow-up with business follow-up.
How do you do both? Read this article.
Listen to the podcast- about 5 minutes or so.
Are you following up to deliver what they maybe should have had in the first place? What do you do to keep your follow-up clean?
