How do you do with receiving criticism, negative feedback, news that something isn’t working, or someone telling you they don’t like something you’ve done?
No one likes to hear these things. But if you run a business, you need to hear this kind of feedback with an open heart and mind. The trouble is that often the person telling you is upset or affected in some way, and so isn’t always the most diplomatic messenger.
But the message is important.
Prime Minister Winston Churchill created an entire intelligence division just to deliver unedited news on how Britain’s effort was going in WWII. He didn’t want anyone painting a happy picture on it, because he needed to know how badly things were going in order to make good decisions.
Similarly, business author Jim Collins in his book Good to Great, an amazing business book I recommend everyone read, details how the best companies spent about five minutes celebrating accomplishments, and long hours looking for what’s broken, bad, not working.
Your task: cultivate the ability to hear negative feedback without it undermining your basic sense of confidence, faith and optimism.
It’s that combination of faith, optimism and the hard truth of what’s not working that will move you so quickly.
So… how are you at handling it?
6 Responses
It is difficult at times to handle negative feedback without getting emotionally hijacked. If I get blindsided with it I do have a harder time handling it. If I know it is coming I can look at and analyze it in a calm and adult way. I learn so much.
I hear ya, Kathy. It is nice to know when it’s coming, although that can be quite a rare experience.
When I get criticised I normally lash out and attack the criticiser. Which normally ends up with me apologizing. I know I should bite my tongue and think about things awhile. But sometimes it’s too hard.
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