3 steps to handling criticism from clients

This week our star practitioner Jason Stein digs into the reality that when you’re in business (or in life, for that matter), criticism will come your way.

When it’s in the context of business it can be paralyzing, overwhelming, and undermine your confidence in painful ways.

Here’s 3 1/2 minutes well spent. Take a look:

How do you deal with criticism? What works for you? Let’s share our ideas in the comments below.

p.s. 3 things. Including one for Portland locals.

First- Jason has 3 open spots in a new Small Group Coaching group he’s starting (a maximum of 6 people). It’s a way to get hands-on, in-depth coaching, affordably.

Plus, Yollana has several open spots, and even my (Mark Silver’s) group, has 1 spot that just opened this week.

Take a look:

Small Group Coaching

Second- We’re getting toward the end of the month, which means we’re gearing up to start our two core programs on April 6, with a deadline to join Tuesday, March 31.

Foundations1: Clients and Money ($95/month) is for those in start-up, or might as well be, who just need to learn how to get clients in the door and start making some money.

Foundations2: Expand Your Reach ($167/month) is for those who have done sorta-kinda-okay, but are inconsistent, and if you could just reach a larger audience with clearer messaging, more easily, you could fill your schedule.

As always, if you don’t know where to start with us, you can get a Readiness Assessment

Third- Portlanders! Friday, April 17

I, Mark Silver, am leading a half-day workshop in Portland on Friday, April 17, 1-5pm.

“Why it’s so hard to find clients and charge your right price

and how to make it easier without losing your integrity.”

I hope you can join me!

Take a look: http://heartofbusiness.com/training-programs/find-clients-halfday/

Okay, there you go…

Until next time.

With love and appreciation,

Mark, Jason and the whole team at

Heart of Business, Inc.

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5 Responses

  1. Hi Jason

    Thank you for your honest video and the touching and heartwarming comments from your children. It’s interesting how we focus on the one comment that makes us feel less than or not good enough and forget about all the positive and encouraging comments. I think it feeds into old ways of relating to ourselves and having awareness of that helps to know we have other ways of dealing with criticisms. Keep doing the great work you are doing and sharing. This post came at just the right time for me. Love Warrior

  2. Thanks Naila. So true about focusing on the negative rather than the positive. I especially appreciated your tag Love Warrior. Peace.

  3. Hey darlin, this is really resonant for me as a few months ago I got some really terrible feedback saying I did not know how to do my job, I wasn’t capable of taking on the responsibility of my role, and that I had caused harm. I was *devastated* and dug deep to find out if this was true. I’ve been doing this work professionally for almost a decade and worked with hundreds of people, no one has ever said anything like that, yet I allowed it to take on a magnitude that dwarfed the feedback and love of all my happy clients. So painful.
    I did sit with where I could have done better and, while her comments were untrue, I had failed to hold strong enough boundaries with that person for a long time – that was my learning and I’ll never do it again. I attempted to open a thoughtful dialogue but it was unsuccessful, so I closed it down. Honestly I was still in pain about it for a long time because I hadn’t managed to find a peaceful resolution. I realised that I just had to stay true to my work and, while I would of course have wished to give some peace to the unhappy person, I could only offer it, not force it to be received. Ultimately I was only responsible for finding peace within myself and becoming stronger and better at what I do. I met that responsibility and now I am able to come towards gratitude for the experience.

  4. Kay, Thank you so much for sharing. It’s amazing how one comment can be so hurtful. I especially appreciate you saying this: ” finding peace within myself and becoming stronger and better at what I do.”

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