Right at the moment that something significant is happening in your personal life, or even something significant in your business, something that is consuming, upsetting, or otherwise just occupying most of your attention, it happens.
Someone asks for a refund, or a cancellation. They need to be responded to in a timely fashion, usually same day or at least within one business day. But you’ve got no heart-space to make a good decision around their request.
So… let’s talk about creating policies for these tender areas, without creating a bureaucracy in a tiny business.
What examples have you seen of healthy policies? If you already have policies, do you like them? Do they feel good?
With love,
Mark Silver, M.Div.
Heart of Business, Inc.
Every act of business can be an act of love.
1 Response
Hi Mark, I’ve run into refund requests quite a lot of the past years, and what works for me around 70% of the time is to reply fast to them, offer assistance to replace the product ordered. If that does not work then it likely the client would still like to be refunded. I have also noticed people trying to buy and purposefully refunded. So what I’ve done now is, if someone refunds twice, and it feels dishonest, I start blocking their IP and emails to protect my profile on 2checkout from having too many refunds.